Refund Policy

RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. When shipping the return to us you MUST use a track-able shipping service otherwise the refund will be void. All returns are subject to a $5.00 Return processing fee.

Non-refundable items:

* Closeout items

Sale items (if applicable):

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable):

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email at Info@EliteFitnessEssentials.com

Refunds (if applicable):

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds (if applicable):

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at Info@EliteFitnessEssentials.com

Shipping:

Please do not send your purchase back to the manufacturer. To return your product, you should mail your product to: 

105 Old San Antonio Rd, Boerne, TX 78006.

To complete your return, we require a receipt or proof of purchase. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. A $5.00 return processing fee will be subtracted from the refund.

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